Integrations Webshipper Zendesk Support
Webshipper + Zendesk Support
Full list

Supported Triggers & Actions

Everything you can automate between Webshipper and Zendesk Support.

When this happensTriggers

A trigger is an event that starts a workflow.

New Order

New Order

Trigger's when an order is created.

Order Updated

Order Updated

Trigger's when an order is updated.

Order Deleted

Order Deleted

Trigger's when an order is deleted.

Shipment Created

Shipment Created

Trigger's when a new shipment is created.

Shipment Updated

Shipment Updated

Trigger's when a shipment is updated.

Shipment Deleted

Shipment Deleted

Trigger's when a shipment was deleted.

Do thisActions

Action is the task that follows automatically within your Webshipper integrations.

Create a User

Create a User

Create a new user.

Update an User

Update an User

Update an user by user email.

Delete a User

Delete a User

Delete an user by email address.

List All Tickets

List All Tickets

Get all support tickets

Add Comment to Ticket

Add Comment to Ticket

Adds a comment to an existing ticket.

Add Tags to Ticket

Add Tags to Ticket

Adds multiple tags to an existing ticket by ticket ID.

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Integrations Webshipper
Webshipper + Zendesk Support
Webshipper logo

About Webshipper

Webshipper is a shipping platform for all your shipping needs. Webshipper can help you automate and optimize your shipping flow.

Learn more
Integrations Zendesk Support
Zendesk Support + Webshipper
Zendesk Support logo

About Zendesk Support

Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.

Learn more

Frequently Asked Questions

How do I connect Webshipper and Zendesk Support?

Sign up for a free viaSocket account, then authorize both your Webshipper and Zendesk Support accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between Webshipper and Zendesk Support as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from Webshipper to Zendesk Support?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zendesk Support. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where Webshipper triggers actions in Zendesk Support, and a separate workflow where Zendesk Support triggers actions in Webshipper. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between Webshipper and Zendesk Support. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire Webshipper and Zendesk Support integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.