Connect WhatsApp and Freshchat Classic to Build Intelligent Automations
Enable Integrations or automations with these events of WhatsApp and Freshchat Classic
Enable Integrations or automations with these events of WhatsApp and Freshchat Classic
Actions
Send WhatsApp Message
Sends a new template message to a specified contact on WhatsApp.
Create a User
Add a new user to Freshchat.
Search Users
Find users by email, name, phone number, or reference ID and return matching user records. Supports pagination and sorting.
Create a conversation
Creates a new conversation.
Search User
Search a user.
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Frequently Asked Questions
To start, connect both your WhatsApp and Freshchat Classic accounts to viaSocket. Once connected, you can set up a workflow where an event in WhatsApp triggers actions in Freshchat Classic (or vice versa).
Absolutely. You can customize how WhatsApp data is recorded in Freshchat Classic. This includes choosing which data fields go into which fields of Freshchat Classic, setting up custom formats, and filtering out unwanted information.
The data sync between WhatsApp and Freshchat Classic typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between WhatsApp and Freshchat Classic. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About WhatsApp
WhatsApp is a widely used messaging platform that allows users to send text messages, voice messages, make voice and video calls, and share images, documents, and other media. It is known for its end-to-end encryption, ensuring secure communication between users.
Learn MoreAbout Freshchat Classic
Freshchat is a modern messaging software designed to help businesses engage with their customers through various communication channels. It offers features like live chat, chatbots, and in-app messaging to enhance customer support and improve customer experience.
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