Connect WhatsApp and Medallia Agent Connect to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for WhatsApp
Choose an Action
Automatically do this!
- Request a new Action for Medallia Agent Connect
Enable Integrations or automations with these events of WhatsApp and Medallia Agent Connect
Enable Integrations or automations with these events of WhatsApp and Medallia Agent Connect
Actions
Send WhatsApp Message
Sends a new template message to a specified contact on WhatsApp.
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Frequently Asked Questions
To start, connect both your WhatsApp and Medallia Agent Connect accounts to viaSocket. Once connected, you can set up a workflow where an event in WhatsApp triggers actions in Medallia Agent Connect (or vice versa).
Absolutely. You can customize how WhatsApp data is recorded in Medallia Agent Connect. This includes choosing which data fields go into which fields of Medallia Agent Connect, setting up custom formats, and filtering out unwanted information.
The data sync between WhatsApp and Medallia Agent Connect typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between WhatsApp and Medallia Agent Connect. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About WhatsApp
WhatsApp is a widely used messaging platform that allows users to send text messages, voice messages, make voice and video calls, and share images, documents, and other media. It is known for its end-to-end encryption, ensuring secure communication between users.
Learn MoreAbout Medallia Agent Connect
Medallia Agent Connect is a software platform built to empower customer service agents, make them happier in their jobs, and help with their career development.
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