Connect WhatsApp Business Cloud and civicengage to Build Intelligent Automations
Choose a Trigger
When this happens...
Message Notification
Choose an Action
Automatically do this!
- Request a new Action for civicengage
Enable Integrations or automations with these events of WhatsApp Business Cloud and civicengage
Enable Integrations or automations with these events of WhatsApp Business Cloud and civicengage
Triggers
Message Notification
Triggers when a new message is received.
Actions
List Templates
List Templates available in the specific phone number.
Send Text Message
Text messages can be sent in customer-initiated conversations only
Send Template Message
Send Template Message
WhatsApp Human Intervention
WhatsApp human inteterface.
viaSocket Support
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Frequently Asked Questions
To start, connect both your WhatsApp Business Cloud and civicengage accounts to viaSocket. Once connected, you can set up a workflow where an event in WhatsApp Business Cloud triggers actions in civicengage (or vice versa).
Absolutely. You can customize how WhatsApp Business Cloud data is recorded in civicengage. This includes choosing which data fields go into which fields of civicengage, setting up custom formats, and filtering out unwanted information.
The data sync between WhatsApp Business Cloud and civicengage typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between WhatsApp Business Cloud and civicengage. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About WhatsApp Business Cloud
WhatsApp is a widely-used messaging platform that allows users to send text messages, voice messages, make voice and video calls, and share images, documents, user locations, and other media. It is known for its end-to-end encryption, ensuring secure communication between users.
Learn MoreAbout civicengage
CivicEngage is a local-government website design and hosting platform. This platform is used by 2,500+ clients and 55,000+ local government users. CivicEngage is one product in the larger CivicPlus integrated technology platform for local government.
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