Connect WhatsApp Business Cloud (Meta) and Customer.io
Integrate WhatsApp Business Cloud (Meta) with Customer.io to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
List campaigns in Customer when Message Notification in Whatsapp_business_cloud
Create manual segment in Customer when Message Notification in Whatsapp_business_cloud
Delete a segment in Customer when Message Notification in Whatsapp_business_cloud
List Templates in Whatsapp_business_cloud when Customer Events from Customer.io
Send Text Message in Whatsapp_business_cloud when Customer Events from Customer.io
Popular WhatsApp Business Cloud (Meta) + Customer.io flows
Start from a real workflow other teams are already running.
Choose a trigger
WhatsApp Business Cloud (Meta)
When this happens...
Message Notification
Choose an action
Customer.io
Automatically do this!
List campaigns
Create manual segment
Delete a segment
List campaigns in Customer when Message Notification in Whatsapp_business_cloud
Use this flowCreate manual segment in Customer when Message Notification in Whatsapp_business_cloud
Use this flowDelete a segment in Customer when Message Notification in Whatsapp_business_cloud
Use this flowList Templates in Whatsapp_business_cloud when Customer Events from Customer.io
Use this flowSend Text Message in Whatsapp_business_cloud when Customer Events from Customer.io
Use this flowSend Template Message in Whatsapp_business_cloud when Customer Events from Customer.io
Use this flowRequest Human Intervention via WhatsApp Business Cloud when Customer Events from Customer.io
Use this flowList Templates in Whatsapp_business_cloud when Email Events in Customer
Use this flowSend Text Message in Whatsapp_business_cloud when Email Events in Customer
Use this flowSend Template Message in Whatsapp_business_cloud when Email Events in Customer
Use this flowSupported Triggers & Actions
Everything you can automate between WhatsApp Business Cloud (Meta) and Customer.io.
When this happensTriggers
A trigger is an event that starts a workflow.
Message Notification
Triggers when a new message is received.
Customer Events
Triggers when Events are performed on customer
Email Events
Triggers when Events are performed on Email.
In-app Message Events
Triggers when Events are performed on messages.
Push Events
Triggers when a push notification is drafted.
SMS Events
Trigger when an SMS delivery event happens (e.g., sent, delivered, failed, opened, clicked).
Do thisActions
Action is the task that follows automatically within your WhatsApp Business Cloud (Meta) integrations.
List Templates
List Templates available in the specific phone number.
Send Text Message
Text messages can be sent in customer-initiated conversations only
Send Template Message
Send Template Message
Request Human Intervention
Send a message using a message template and pause the workflow so a person can review and resume it.
List campaigns
Returns a list of all of your collections, including the name and schema for each collection.
Create manual segment
Create a manual segment with a name and a description. This request creates an empty segment
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
Trusted by Thousands. Recognized by the Best.
Recognized by leading review platforms and trusted by 10,000+ businesses worldwide.
From idea to automation.
AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
Learn More About Automation
How viaSocket Works | A Complete Guide
Discover viaSocket, an AI-powered workflow automation platform with 2,000+ integrations. Learn what it is, how it works, and how to set up no-code automated workflows.
5 Simple Automation Hacks to Make Your Team Free
Five practical automation hacks to cut repetitive tasks and boost productivity using viaSocket, covering lead generation, onboarding, accounting, support, and HR.
What is Workflow Automation - Definition, Importance & Benefits | A Complete Guide
Explore workflow automation: its definition, benefits, how it works, real-world examples, and how to automate with viaSocket.
What are Webhooks - Definition, Working, Usage & Examples | A Complete Guide
Discover what webhooks are, how they work, and when to use them. Compare push-based webhooks with APIs and polling, with practical examples and ViaSocket integration.
viaSocket Support
We're here to help
Instant answers
AI assistant available 24/7
Expert support
Connect with our specialists
Trusted & secure
Your data is safe with us
Start automating WhatsApp Business Cloud (Meta) and Customer.io free
No credit card required. Set up your first workflow in minutes.
About WhatsApp Business Cloud (Meta)
WhatsApp is a widely-used messaging platform that allows users to send text messages, voice messages, make voice and video calls, and share images, documents, user locations, and other media. It is known for its end-to-end encryption, ensuring secure communication between users.
Learn moreSimilar apps
About Customer.io
Customer.io is a versatile marketing automation platform designed to help businesses create, send, and optimize targeted email campaigns. It enables users to engage with their audience through personalized messaging and automated workflows, ensuring effective communication and improved customer relationships.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your WhatsApp Business Cloud (Meta) and Customer.io accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between WhatsApp Business Cloud (Meta) and Customer.io as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Customer.io. No coding required.
Yes. You can set up a workflow where WhatsApp Business Cloud (Meta) triggers actions in Customer.io, and a separate workflow where Customer.io triggers actions in WhatsApp Business Cloud (Meta). Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between WhatsApp Business Cloud (Meta) and Customer.io. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire WhatsApp Business Cloud (Meta) and Customer.io integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
