Connect Wordware and ServiceNow to Build Intelligent Automations

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Frequently Asked Questions

How do I start an integration between Wordware and ServiceNow?

To start, connect both your Wordware and ServiceNow accounts to viaSocket. Once connected, you can set up a workflow where an event in Wordware triggers actions in ServiceNow (or vice versa).

Can we customize how data from Wordware is recorded in ServiceNow?

Absolutely. You can customize how Wordware data is recorded in ServiceNow. This includes choosing which data fields go into which fields of ServiceNow, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Wordware and ServiceNow?

The data sync between Wordware and ServiceNow typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Wordware to ServiceNow?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Wordware and ServiceNow?

Yes, you can set conditional logic to control the flow of data between Wordware and ServiceNow. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.