Connect Zendesk Support and Instagram for Business
Integrate Zendesk Support with Instagram for Business to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
List All Tickets from Zendesk Support when New Comment on Instagram for Business
Add Comment to Ticket in Zendesk Support when New Comment on Instagram for Business
Add Tags to Ticket in Zendesk Support when New Comment on Instagram for Business
Create Or Update Organization in Zendesk Support when New Comment on Instagram for Business
Create or Update Customer in Zendesk Support when New Comment on Instagram for Business
Popular Zendesk Support + Instagram for Business flows
Start from a real workflow other teams are already running.
Choose a trigger
Zendesk Support
When this happens...
New Organization Created or Updated
New Customer Created or Updated
Tag Added To Customer
New Group Is Created
New Ticket Created or Updated
New View Is Created
New Organization Created
Customer Is Created
Tag Added To Organization
Ticket Is Created
Tag Added To Ticket
Ticket Is Updated in View
Choose an action
Instagram for Business
Automatically do this!
Publish Instagram Story
Send DM Message
Reply to Comment
Hide/Unhide the Comment
Send DM Private Reply from Comment
Send Quick Replies
Get Media Details
List Media
Publish Instagram Photo
React/Unreact to a message
List Media Comments
Get Comment Details
Get DM Message Details
List DM Conversations
Get DM Conversations Details
Find a conversation with a specific person
Publish Photos or Carousel
Delete the Comment
Post Video or Reel
Get User Profile
List Instagram Stories
List All Tickets from Zendesk Support when New Comment on Instagram for Business
Use this flowAdd Comment to Ticket in Zendesk Support when New Comment on Instagram for Business
Use this flowAdd Tags to Ticket in Zendesk Support when New Comment on Instagram for Business
Use this flowCreate Or Update Organization in Zendesk Support when New Comment on Instagram for Business
Use this flowCreate or Update Customer in Zendesk Support when New Comment on Instagram for Business
Use this flowRemove Tags From Ticket in Zendesk Support when New Comment on Instagram for Business
Use this flowUpdate Ticket in Zendesk Support when New Comment on Instagram for Business
Use this flowCreate Ticket in Zendesk Support when New Comment on Instagram for Business
Use this flowFind Latest Ticket Comment in Zendesk Support when New Comment on Instagram for Business
Use this flowList Ticket Comments from Zendesk Support when New Comment on Instagram for Business
Use this flowSupported Triggers & Actions
Everything you can automate between Zendesk Support and Instagram for Business.
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
New Ticket Created or Updated
Runs when an existing Ticket Created or Updated
New View Is Created
Runs when new view is created
Do thisActions
Action is the task that follows automatically within your Zendesk Support integrations.
List All Tickets
Get all support tickets
Add Comment to Ticket
Adds a comment to an existing ticket.
Add Tags to Ticket
Adds multiple tags to an existing ticket by ticket ID.
Create Or Update Organization
Create or update organization
Create or Update Customer
Create or update a Customer
Remove Tags From Ticket
Remove tags from a ticket.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
Learn to build automation
Step-by-step video tutorials to help you connect apps, automate workflows, and save time.
Learn how to automate Zendesk Support and Instagram for Business workflows.
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About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
About Instagram for Business
Instagram for Business is a powerful platform that allows businesses to connect with their audience through visual storytelling. It offers tools for businesses to create engaging content, reach a wider audience, and analyze performance metrics to optimize their marketing strategies.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Zendesk Support and Instagram for Business accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Zendesk Support and Instagram for Business as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Instagram for Business. No coding required.
Yes. You can set up a workflow where Zendesk Support triggers actions in Instagram for Business, and a separate workflow where Instagram for Business triggers actions in Zendesk Support. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Zendesk Support and Instagram for Business. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Zendesk Support and Instagram for Business integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
