Connect Zendesk Support and Reply
Integrate Zendesk Support with Reply to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Mark as Finished in Reply when New Organization Created or Updated in Zendesk Support
Remove Person From Campaign in Reply when New Organization Created or Updated in Zendesk Support
Create Person and Push to Campaign in Reply when New Organization Created or Updated in Zendesk Support
Create Person in Reply when New Organization Created or Updated in Zendesk Support
Add Step to Campaign in Reply when New Organization Created or Updated in Zendesk Support
Popular Zendesk Support + Reply flows
Start from a real workflow other teams are already running.
Choose a trigger
Zendesk Support
When this happens...
New Organization Created or Updated
New Customer Created or Updated
Tag Added To Customer
New Group Is Created
New Ticket Created or Updated
New View Is Created
New Organization Created
Customer Is Created
Tag Added To Organization
Ticket Is Created
Tag Added To Ticket
Ticket Is Updated in View
Choose an action
Reply
Automatically do this!
Mark as Finished
Remove Person From Campaign
Create Person and Push to Campaign
Create Person
Add Step to Campaign
List Campaigns
List Campaign Schedules
List Schedules
List Contacts
List Lists
List Templates
List Contact Statistics
List Email Accounts
List Custom Fields
Mark as Finished in Reply when New Organization Created or Updated in Zendesk Support
Use this flowRemove Person From Campaign in Reply when New Organization Created or Updated in Zendesk Support
Use this flowCreate Person and Push to Campaign in Reply when New Organization Created or Updated in Zendesk Support
Use this flowCreate Person in Reply when New Organization Created or Updated in Zendesk Support
Use this flowAdd Step to Campaign in Reply when New Organization Created or Updated in Zendesk Support
Use this flowList Campaigns in Reply when New Organization Created or Updated in Zendesk Support
Use this flowList Campaign Schedules from Reply when New Organization Created or Updated in Zendesk Support
Use this flowList Schedules in Reply when New Organization Created or Updated in Zendesk Support
Use this flowList Contacts in Reply when New Organization Created or Updated in Zendesk Support
Use this flowList Lists in Reply when New Organization Created or Updated in Zendesk Support
Use this flowSupported Triggers & Actions
Everything you can automate between Zendesk Support and Reply.
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
New Ticket Created or Updated
Runs when an existing Ticket Created or Updated
New View Is Created
Runs when new view is created
Do thisActions
Action is the task that follows automatically within your Zendesk Support integrations.
List All Tickets
Get all support tickets
Add Comment to Ticket
Adds a comment to an existing ticket.
Add Tags to Ticket
Adds multiple tags to an existing ticket by ticket ID.
Create Or Update Organization
Create or update organization
Create or Update Customer
Create or update a Customer
Remove Tags From Ticket
Remove tags from a ticket.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
About Reply
Reply is a sales automation platform that puts outreach on autopilot, while still making each communication personal.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Zendesk Support and Reply accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Zendesk Support and Reply as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Reply. No coding required.
Yes. You can set up a workflow where Zendesk Support triggers actions in Reply, and a separate workflow where Reply triggers actions in Zendesk Support. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Zendesk Support and Reply. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Zendesk Support and Reply integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
