Connect Zendesk Support and tugboat logic to Build Intelligent Automations
Choose a Trigger
When this happens...
New Organization Created or Updated
New Customer Created or Updated
Tag Added To Customer
New Group Is Created
New Ticket Created or Updated
New View Is Created
New Organization Created
Customer Is Created
Tag Added To Organization
Ticket Is Created
Tag Added To Ticket
Ticket Is Updated in View
Choose an Action
Automatically do this!
- Request a new Action for tugboat logic
Enable Integrations or automations with these events of Zendesk Support and tugboat logic
Enable Integrations or automations with these events of Zendesk Support and tugboat logic
Triggers
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
New Ticket Created or Updated
Runs when an existing Ticket Created or Updated
New View Is Created
Runs when new view is created
Actions
List All Tickets
Get all support tickets
Add Comment to Ticket
Adds a comment to an existing ticket.
Add Tags to Ticket
Adds multiple tags to an existing ticket by ticket ID.
Create Or Update Organization
Create or update organization
Create or Update Customer
Create or update a Customer
Remove Tags From Ticket
Remove tags from a ticket.
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Frequently Asked Questions
To start, connect both your Zendesk Support and tugboat logic accounts to viaSocket. Once connected, you can set up a workflow where an event in Zendesk Support triggers actions in tugboat logic (or vice versa).
Absolutely. You can customize how Zendesk Support data is recorded in tugboat logic. This includes choosing which data fields go into which fields of tugboat logic, setting up custom formats, and filtering out unwanted information.
The data sync between Zendesk Support and tugboat logic typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Zendesk Support and tugboat logic. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn MoreAbout tugboat logic
The Tugboat Logic Security Assurance - Custom Integrations App is a service that is set up for third-party integrations to automate the collection of any piece of evidence in your Infosec Program.
Learn More
