Enable Integrations or automations with these events of Zendesk Support and ucalc
Triggers when a new organization is created.
Triggers when a new user is created.
Triggers when a new group is created.
Triggers when an existing ticket is updated.
Triggers when a new view is created.
Trigger when new ticket is created.
Finds an existing user by query
Finds an existing Agent by query
Finds an existing organization by query
Finds an existing ticket by query.
Find the latest comment on a ticket
Add comment to an existing ticket
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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Zendesk Support and ucalc accounts to viaSocket. Once connected, you can set up a workflow where an event in Zendesk Support triggers actions in ucalc (or vice versa).
Absolutely. You can customize how Zendesk Support data is recorded in ucalc. This includes choosing which data fields go into which fields of ucalc, setting up custom formats, and filtering out unwanted information.
The data sync between Zendesk Support and ucalc typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Zendesk Support and ucalc. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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