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Automate Email to Support Ticket Creation

Easily turn incoming emails into support tickets for streamlined customer service.

Created by

shivansh rai at 15 Sept 2025

Automate Email to Support Ticket Creation

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Instructions

1. Trigger – New Entry in Typeform:
This workflow starts when a new response is submitted through Typeform. Make sure your form is set up correctly with the required fields such as name, email, message, or any other data you need.

Suggestions:
✔ Use descriptive field names in Typeform so you can easily map them later.
✔ Include validations where needed (for example, email field should require a valid email format).

2. Condition – Check if the entry meets your requirement:
The workflow checks if a specific condition is true — like whether an email is provided, or another important field is filled out.

Suggestions:
✔ Clearly define which fields must be present or what criteria should be met.
✔ Keep the condition simple for better results. For example, check if an email is not empty or a status field equals “High Priority”.

3. Action – Create a Support Ticket in Freshdesk:
If the condition is true, the workflow automatically creates a ticket in Freshdesk with details from the form submission.

Mapping Suggestions:
✔ Map the form fields like name, email, message, and any other important details into the ticket fields.
✔ Use consistent labels so it’s easy to identify and manage the tickets later.

App Used

Typeform

Freshdesk

Automate Email to Support Ticket Creation

This template helps you turn every customer email into a support ticket, making your customer service process smooth and organized—no more missing important requests!

Trigger Event: New Email Submission

Whenever a new customer email is received, this workflow automatically starts. It checks for email details in the incoming message, making sure only valid email requests move forward.

Actions

1. Email Detection and Validation

The workflow first confirms that the incoming data actually contains an email address. This avoids creating unnecessary or blank tickets.

2. Create Support Ticket in Freshdesk

Once a valid email is confirmed, a new support ticket is created in your Freshdesk account. The ticket includes:

Source: Email
Subject: The email address from the customer
Description: Additional details from the email
Email: The customer's email address
Status: Open
Priority: Medium

This ensures every customer email starts the right support process instantly and accurately.

Benefits

Using this template ensures you never miss an email inquiry again. It speeds up your response times, keeps your support team organized, and boosts customer satisfaction—all automatically.

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