Automate Follow-Up Emails After Closed Intercom Conversations

Stay on top of your customer communications effortlessly! This automation helps you send follow-up emails automatically when a conversation is closed in Intercom. It works with both Gmail and Outlook, so your team can ensure no customer goes unattended—all with a simple workflow.

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Trigger Event: Intercom Conversation Closed

This workflow starts each time an Intercom conversation is closed. That means as soon as you finish resolving a customer query, the automation is ready to send the next message—notifying your team or sending a personalized follow-up to the customer.

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Actions

Delay

After the trigger, the process pauses for a set time (minimum 1 minute). This brief delay allows things to settle or gives your team time before the follow-up goes out. You can adjust the delay to fit your business needs.

Conditional Check

The workflow checks that a conversation ID is present. This ensures the follow-up only happens when there’s a valid conversation, preventing unnecessary emails.

Send Gmail Email

Once verified, the automation sends a follow-up email through Gmail. This ensures your customer gets a timely response right in their inbox.

Convert Timestamp to IST

The system automatically converts conversation times to Indian Standard Time for clear communication or logging.

Send Outlook Email

Simultaneously, another follow-up can be sent using your Outlook account, keeping records consistent across platforms or reaching specific teams.

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Template Benefits

• Automatically keep your customers engaged after each support conversation
• Reduces manual work for your team, saving valuable time
• Ensures no client gets forgotten with prompt personalized follow-ups
• Works seamlessly with both Gmail and Outlook
• Flexible timing helps you tailor the workflow for your business

Ensure consistent customer follow-up and grow your relationships effortlessly with this template!