Automate AI Replies to Instagram DMs

When a new Instagram Business DM arrives, route it to an AI agent to craft a response and instantly send the reply back to the user—speed up support and stay responsive 24/7.

Apps used

Created by Diya rai

Installed by 1 users

When
Default app icon
Instagram for Business
Instant Trigger
Do
Workflow step icon
Send Message to AI Agent
Workflow step icon
Reply DM Message

Automate AI Replies to Instagram DMs

Automate AI Replies to Instagram DMs

Introduction

Turn every Instagram DM into a fast, friendly response—without manual typing. Great for customer support, FAQs, and lead capture ✅

Trigger Event

A new Instagram Business direct message is received.

Actions

  • The incoming message text is sent to your selected AI agent, which drafts a helpful, on-brand reply.
  • The AI’s response is automatically sent back to the original sender as an Instagram DM—no human intervention needed.

Benefits

  • ✔️ Instant replies, 24/7—never miss a DM
  • ✔️ Reduce manual workload and response time
  • ✔️ Consistent, on-brand answers to common questions
  • ✔️ Scale Instagram customer support without extra headcount
  • ✔️ Better engagement and faster lead qualification ➜ more conversations, less effort

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Frequently Asked Questions

What does this template do and who is it for?

This template automates a specific workflow by connecting multiple apps and removing manual steps. It’s useful for anyone who wants to save time, reduce errors, and streamline repetitive tasks using automation.

Do I need technical knowledge to use this template?

No. You can install and customize this template without writing any code. Everything is done through simple configuration.

Which apps are required, and can I customize or extend the workflow?

Only the apps shown on the template page are required. You can customize messages, add or remove steps, apply conditions, connect more apps, and add extra actions like notifications, data updates, or triggering other automations.

Is this template suitable for real business use and multiple use cases?

Yes. Once configured, it can be used for live workflows and production systems. You can also duplicate the template and customize it for different teams or processes.

How long does setup take, and can I manage the workflow later?

Most templates can be set up in just a few minutes. You can pause, edit, duplicate, or delete the workflow anytime.

Do I need a paid plan, and where can I get help if needed?

You can start with the free plan; limits depend on your viaSocket plan and usage. If you need help, you can contact viaSocket support, check the Knowledge Base, or book a demo.