Connect Fresh kds and InvGate Service Desk to Build Intelligent Automations
Enable Integrations or automations with these events of Fresh kds and InvGate Service Desk
Enable Integrations or automations with these events of Fresh kds and InvGate Service Desk
Triggers
New Fresh KDS Event
Receives real-time Fresh KDS events (order and status updates) for configured brands and locations.
Actions
Send KDS Message
Send the message to all the location’s devices.
Send Arrival Notification
Send the notification to all the location’s devices.
Cancel KDS Order
Cancel an active KDS order at a chosen location.
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Frequently Asked Questions
To start, connect both your Fresh kds and InvGate Service Desk accounts to viaSocket. Once connected, you can set up a workflow where an event in Fresh kds triggers actions in InvGate Service Desk (or vice versa).
Absolutely. You can customize how Fresh kds data is recorded in InvGate Service Desk. This includes choosing which data fields go into which fields of InvGate Service Desk, setting up custom formats, and filtering out unwanted information.
The data sync between Fresh kds and InvGate Service Desk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Fresh kds and InvGate Service Desk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Fresh kds
Fresh KDS is a cutting-edge kitchen display system designed to streamline restaurant operations and enhance order management efficiency. It integrates seamlessly with point-of-sale systems to provide real-time updates and improve communication between the kitchen and front-of-house staff.
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About InvGate Service Desk
InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.
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