Connect Fresh kds and Userback to Build Intelligent Automations
Choose a Trigger
When this happens...
New Fresh KDS Event
Choose an Action
Automatically do this!
List Feedback
List Projects
Create a Feedback
List Comments
List Members
List SessionRecordings
Ready to use Fresh kds and Userback automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Fresh KDS Event
Receives real-time Fresh KDS events (order and status updates) for configured brands and locations.
New Feedback
Triggered when a new feedback is submitted in Userback.
Do thisActions
Action is the task that follows automatically within your Fresh kds integrations.
Send KDS Message
Sends a message to all devices at a location or to selected devices.
Send Arrival Notification
Sends an arrival notification to all devices at the selected location.
Cancel KDS Order
Cancel an active KDS order at a chosen location.
List Feedback
List of feedback
List Projects
List Available Projects
Create a Feedback
Creates a new feedback entry in Userback.
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Frequently Asked Questions
To start, connect both your Fresh kds and Userback accounts to viaSocket. Once connected, you can set up a workflow where an event in Fresh kds triggers actions in Userback (or vice versa).
Absolutely. You can customize how Fresh kds data is recorded in Userback. This includes choosing which data fields go into which fields of Userback, setting up custom formats, and filtering out unwanted information.
The data sync between Fresh kds and Userback typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Fresh kds and Userback. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Fresh kds
Fresh KDS is a cutting-edge kitchen display system designed to streamline restaurant operations and enhance order management efficiency. It integrates seamlessly with point-of-sale systems to provide real-time updates and improve communication between the kitchen and front-of-house staff.
Learn MoreAbout Userback
Userback is a visual feedback and bug tracking tool designed to streamline the process of collecting feedback from users and managing it efficiently. It allows teams to gather annotated screenshots, video recordings, and comments directly from users, making it easier to identify and resolve issues quickly.
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