Connect Adyen and Zendesk Support to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Adyen
Choose an Action
Automatically do this!
Find Tickets
Add Comment to Ticket
Add Tags to Ticket
Create a User
Remove Tag From Ticket
Update Ticket
Create Ticket
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New User Created
Runs when a new user is created in Zendesk Support.
New Group Created
Runs when a new group is created in Zendesk Support.
Ticket Updated
Runs when an existing ticket is updated.
New View Created
Runs when a new view is created in Zendesk Support.
New Ticket Created
Runs when a new ticket is created in Zendesk Support.
Do thisActions
Action is the task that follows automatically within your Adyen integrations.
Create Payment Session
Create an Adyen checkout session and return the session ID, expiry, and data for redirect or embedded checkout.
Create Order
Create a new Adyen checkout order to start payment processing and return order details (provider reference, order reference, amount, expiry).
Cancel an order
Cancel an existing Adyen order to stop further processing and, when supported, release reserved funds.
Create a payment link
Generate an Adyen-hosted payment link for a specified amount and shopper so they can complete payment.
Find Tickets
Finds existing tickets that match your search query.
Add Comment to Ticket
Adds a comment to an existing ticket.
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Frequently Asked Questions
To start, connect both your Adyen and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in Adyen triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how Adyen data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between Adyen and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Adyen and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Adyen
Adyen is a global payment platform that enables businesses to accept payments online, in-app, and in-store through a single solution. With advanced fraud protection, seamless checkout experiences, and support for major payment methods worldwide, Adyen powers secure and scalable payment processing for leading enterprises.
Learn MoreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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