To start, connect both your agentbright and qobrix accounts to viaSocket. Once connected, you can set up a workflow where an event in agentbright triggers actions in qobrix (or vice versa).

Absolutely. You can customize how agentbright data is recorded in qobrix. This includes choosing which data fields go into which fields of qobrix, setting up custom formats, and filtering out unwanted information.

The data sync between agentbright and qobrix typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.