Full list

Supported Triggers & Actions

Everything you can automate between AgentX and Gupshup .

When this happensTriggers

A trigger is an event that starts a workflow.

New Conversation

New Conversation

Triggers when New Conversation Started With an Agent.

Get recent messages

Get recent messages

Retrieves messages from the selected conversation posted in the last few minutes.

New Agent

New Agent

Triggers when a new agent is created.

Fetch recent agent messages

Fetch recent agent messages

Retrieve the agent's messages from the selected conversation that were sent recently.

Request a new Trigger for AgentX

Do thisActions

Action is the task that follows automatically within your AgentX integrations.

Create Conversation With Agent

Create Conversation With Agent

Start a new chat with an agent

Start Chat And Send Message

Start Chat And Send Message

Start chat and send message

Send Message to Conversation

Send Message to Conversation

Send a message from Agent

List All Agents

List All Agents

Show agents and apply filters

List All Conversations

List All Conversations

Get agent conversations

List All Workforces

List All Workforces

List all workforces

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Integrations Gupshup
Gupshup + AgentX
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About Gupshup

Gupshup is a comprehensive messaging platform that enables businesses to build conversational experiences across various messaging channels. It provides tools for creating chatbots, managing customer interactions, and automating communication processes, making it easier for businesses to engage with their audience effectively.

Learn more

Frequently Asked Questions

How do I connect AgentX and Gupshup ?

Sign up for a free viaSocket account, then authorize both your AgentX and Gupshup accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between AgentX and Gupshup as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from AgentX to Gupshup ?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Gupshup . No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where AgentX triggers actions in Gupshup , and a separate workflow where Gupshup triggers actions in AgentX. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between AgentX and Gupshup . Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire AgentX and Gupshup integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.