Integrations agiliron Medallia Agent Connect
agiliron + Medallia Agent Connect

Connect agiliron and Medallia Agent Connect to Build Intelligent Automations

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Medallia Agent Connect

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Frequently Asked Questions

How do I start an integration between agiliron and Medallia Agent Connect?

To start, connect both your agiliron and Medallia Agent Connect accounts to viaSocket. Once connected, you can set up a workflow where an event in agiliron triggers actions in Medallia Agent Connect (or vice versa).

Can we customize how data from agiliron is recorded in Medallia Agent Connect?

Absolutely. You can customize how agiliron data is recorded in Medallia Agent Connect. This includes choosing which data fields go into which fields of Medallia Agent Connect, setting up custom formats, and filtering out unwanted information.

How often does the data sync between agiliron and Medallia Agent Connect?

The data sync between agiliron and Medallia Agent Connect typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from agiliron to Medallia Agent Connect?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between agiliron and Medallia Agent Connect?

Yes, you can set conditional logic to control the flow of data between agiliron and Medallia Agent Connect. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

agiliron

About agiliron

Agiliron is a SaaS platform for Omni-Channel Commerce focused on helping Product Based Businesses (Retail, Wholesale, Distribution, eCommerce) "Sell More in More Places. But Manage in One".

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Medallia Agent Connect

About Medallia Agent Connect

Medallia Agent Connect is a software platform built to empower customer service agents, make them happier in their jobs, and help with their career development.

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