To start, connect both your alertdesk and guild accounts to viaSocket. Once connected, you can set up a workflow where an event in alertdesk triggers actions in guild (or vice versa).

Absolutely. You can customize how alertdesk data is recorded in guild. This includes choosing which data fields go into which fields of guild, setting up custom formats, and filtering out unwanted information.

The data sync between alertdesk and guild typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.