To start, connect both your alterdesk and releasenotes accounts to viaSocket. Once connected, you can set up a workflow where an event in alterdesk triggers actions in releasenotes (or vice versa).

Absolutely. You can customize how alterdesk data is recorded in releasenotes. This includes choosing which data fields go into which fields of releasenotes, setting up custom formats, and filtering out unwanted information.

The data sync between alterdesk and releasenotes typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.