To start, connect both your Atolia and helpspace accounts to viaSocket. Once connected, you can set up a workflow where an event in Atolia triggers actions in helpspace (or vice versa).

Absolutely. You can customize how Atolia data is recorded in helpspace. This includes choosing which data fields go into which fields of helpspace, setting up custom formats, and filtering out unwanted information.

The data sync between Atolia and helpspace typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.