Connect BigCommerce and InvGate Service Management
Integrate BigCommerce with InvGate Service Management to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Incident in InvGate Service Management when Customer Created in Bigcommerce
Get Categories from InvGate Service Management when Customer Created in Bigcommerce
Get Users from InvGate Service Management when Customer Created in Bigcommerce
Get Incident Details from InvGate Service Management when Customer Created in Bigcommerce
Create User in InvGate Service Management when Customer Created in Bigcommerce
Popular BigCommerce + InvGate Service Management flows
Start from a real workflow other teams are already running.
Choose a trigger
BigCommerce
When this happens...
Customer Created
Customer Updated
Customer Address Created
Shipment Created
Cart Created
Customer Address Updated
Order Created
Order Status Updated
Order Updated
Product Created
Brand Metafield Created
Brand Metafield Updated
Brand Metafield Deleted
New Cart
Cart Updated
Cart Deleted
Cart Metafield Created
Cart Metafield Updated
Cart Metafield Deleted
Cart Coupon Applied
Cart Converted
Abandoned Cart
Cart Line Item Added
Cart Line Item Updated
Cart Line Item Deleted
New Category
Category Metafields Created
Category Metafields Updated
Category Metafields Deleted
Customer Deleted
Customer Address Updated
Customer Address Deleted
New Inventory Location Metafield
Inventory Location Metafield Deleted
Inventory Location Metafield Updated
New Metafield
Metafield Updated
Metafield Deleted
Modifier Updated
Order Refund Submitted
New Order Transaction Record
Order Transaction Record Updated
Order Metafield Created
Order Metafield Updated
Order Metafield Deleted
New Price Lists Record
Price List Records Updated
Price List Records Deleted
Product Updated
Product Deleted
Product Inventory Updated
Product Inventory Order Updated
Product Metafield Created
Product Metafield Updated
Product Metafield Deleted
Product Variant Metafield Created
Product Variant Metafield Updated
Product Variant Metafield Deleted
Shipment Updated
Shipment Deleted
SKU Created
SKU Updated
SKU Deleted
New Subscriber
Subscriber Updated
Subscriber Deleted
New Channel
Channel Updated
New Channel Cart
Channel Cart Deleted
Email Status Deleted
Email Template Deleted
Channel Metafield Created
Channel Metafield Updated
Channel Metafield Deleted
Channel Order Created
Channel Order Updated
Channel Order Archived
Channel Order Status Updated
Channel Order Message Created
Channel Order Refund Created
Channel Page Created
Script Created
Script Updated
Channel Theme Activated
Choose an action
InvGate Service Management
Automatically do this!
Create Incident
Get Categories
Get Users
Get Incident Details
Create User
Create Incident in InvGate Service Management when Customer Created in Bigcommerce
Use this flowGet Categories from InvGate Service Management when Customer Created in Bigcommerce
Use this flowGet Users from InvGate Service Management when Customer Created in Bigcommerce
Use this flowGet Incident Details from InvGate Service Management when Customer Created in Bigcommerce
Use this flowCreate User in InvGate Service Management when Customer Created in Bigcommerce
Use this flowCreate Incident in InvGate Service Management when Customer Updated in Bigcommerce
Use this flowGet Categories from InvGate Service Management when Customer Updated in Bigcommerce
Use this flowGet Users from InvGate Service Management when Customer Updated in Bigcommerce
Use this flowGet Incident Details from InvGate Service Management when Customer Updated in Bigcommerce
Use this flowCreate User in InvGate Service Management when Customer Updated in Bigcommerce
Use this flowSupported Triggers & Actions
Everything you can automate between BigCommerce and InvGate Service Management.
When this happensTriggers
A trigger is an event that starts a workflow.
Customer Created
Triggers when an new customer is created.
Customer Updated
Triggers when a customer is updated.
Customer Address Created
Triggers when a new customer is created.
Shipment Created
Triggers when a new shipment is created.
Cart Created
Triggers when a new cart is created.
Customer Address Updated
Triggers when a customer address is updated.
Do thisActions
Action is the task that follows automatically within your BigCommerce integrations.
Create Product
Adds a new product to your BigCommerce store.
Search or Create a Product
Search for a product in the catalog Optionally, create a product if none are found.
Create Customer
Create a customer
Create Customer Address
Create a customer's address
Create Blog Post
Create a blog post
Search or Create a Customer Address
Search for a customer's address Optionally, create a customer address if none are found.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About BigCommerce
BigCommerce is a leading eCommerce platform that provides businesses with the tools to create and manage their online stores. It offers a comprehensive suite of features including customizable templates, secure payment gateways, and robust analytics to help businesses grow their online presence and sales.
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About InvGate Service Management
InvGate Service Management is an IT service management (ITSM) platform that helps teams manage incidents, service requests, problems, changes, and assets from a single workspace. Automate workflows, track SLAs, streamline ticket resolution, and improve service delivery with powerful reporting and integrations.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your BigCommerce and InvGate Service Management accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between BigCommerce and InvGate Service Management as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach InvGate Service Management. No coding required.
Yes. You can set up a workflow where BigCommerce triggers actions in InvGate Service Management, and a separate workflow where InvGate Service Management triggers actions in BigCommerce. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between BigCommerce and InvGate Service Management. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire BigCommerce and InvGate Service Management integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
