Connect Bluesky and Zendesk Support to Build Intelligent Automations
Choose a Trigger
When this happens...
New Posts by Author
New Post with Search Options
New Timeline Posts
New Follower on Account
Choose an Action
Automatically do this!
Find a User
Find an Agent
Find an Organization
Find Tickets
Find Latest Comment
Add Comment to Ticket
Add Tags to Ticket
Create an Organization
Create a User
Remove Tag from Ticket
Update Ticket
Create Ticket
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Posts by Author
Fetches new posts by a specified Bluesky author created since the last check.
New Post with Search Options
Finds and returns newly created Bluesky posts that match the selected search method (author, keyword, mentions, URL, domain, language, or tags).
New Timeline Posts
Retrieve new posts from a Bluesky timeline since the last check; optionally include or exclude reposts.
New Follower on Account
Triggers when the specified Bluesky account gains a new follower and returns the follower's profile details.
New Organization
Triggers when a new organization is created.
New User
Triggers when a new user is created.
Do thisActions
Action is the task that follows automatically within your Bluesky integrations.
Create Post
Creates a new post on the user's Bluesky timeline.
Find User
Search for posts on Bluesky.
Repost Post
Reposts (boosts) a post on Bluesky.
Like Post
Add a like to a Bluesky post.
Find Post
Retrieves the most recent post from a specified author (DID or handle).
Find a User
Finds an existing user by query
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Frequently Asked Questions
To start, connect both your Bluesky and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in Bluesky triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how Bluesky data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between Bluesky and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Bluesky and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Bluesky
Bluesky is a decentralized social media platform that aims to provide users with a more open and user-controlled social networking experience. It focuses on giving users the ability to own their data and have more control over their online interactions.
Learn MoreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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