Connect CallHippo and BoldDesk to Build Intelligent Automations

Choose a Trigger

CallHippo

When this happens...

Choose an Action

BoldDesk

Automatically do this!

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

Call Log Activity

Call Log Activity

Triggers when there's a new call.

New SMS Activity

New SMS Activity

Triggers when CallHippo sends or receives an SMS and delivers the SMS details to your configured webhook.

Request a new Trigger for CallHippo

Do thisActions

Action is the task that follows automatically within your CallHippo integrations.

Get All Users

Get All Users

Get all users in the account

Create a Contact

Create a Contact

Create a new contact.

List All Campaign

List All Campaign

List all the campaign in the account.

Send SMS

Send SMS

Send SMS through CallHippo

Create Ticket

Create Ticket

Creates a new support ticket in BoldDesk.

Update Ticket

Update Ticket

Updates an existing support ticket with new information.

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Frequently Asked Questions

How do I start an integration between CallHippo and BoldDesk?

To start, connect both your CallHippo and BoldDesk accounts to viaSocket. Once connected, you can set up a workflow where an event in CallHippo triggers actions in BoldDesk (or vice versa).

Can we customize how data from CallHippo is recorded in BoldDesk?

Absolutely. You can customize how CallHippo data is recorded in BoldDesk. This includes choosing which data fields go into which fields of BoldDesk, setting up custom formats, and filtering out unwanted information.

How often does the data sync between CallHippo and BoldDesk?

The data sync between CallHippo and BoldDesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from CallHippo to BoldDesk?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between CallHippo and BoldDesk?

Yes, you can set conditional logic to control the flow of data between CallHippo and BoldDesk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

CallHippo

About CallHippo

CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and virtual telephony. The platform enables users to give detailed analysis to customers through call recordings.

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BoldDesk

About BoldDesk

BoldDesk is a comprehensive help desk and customer support software designed to streamline and enhance the customer service experience. It offers a range of features including ticket management, automation, and reporting to help businesses efficiently manage customer inquiries and support requests.

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