Full list

Supported Triggers & Actions

Everything you can automate between Callbell and CallRail.

When this happensTriggers

A trigger is an event that starts a workflow.

New Contact Is Added

New Contact Is Added

Runs when new contact is added

Contact Updated

Contact Updated

Triggers when a contact is updated

Team Membership Updated

Team Membership Updated

Triggered when a team member is added or removed from a team.

Inbound Call Arrives

Inbound Call Arrives

Runs when inbound call arrives

Text Message Sent

Text Message Sent

Runs when text message is sent

Outbound Call Ends

Outbound Call Ends

Runs when outbound call ends.

Do thisActions

Action is the task that follows automatically within your Callbell integrations.

Create New Contact

Create New Contact

Create a new contact

Update Contact With ID

Update Contact With ID

Updates an existing Callbell contact by modifying details like name, tags, assigned team/user, bot status, and custom fields.

Get Contacts

Get Contacts

Get contacts by UUID or phone

Fetch Teams

Fetch Teams

Fetch teams or a team by UUID

Set Bot Status

Set Bot Status

Start or stop a contact's bot

List Channels

List Channels

Fetch messaging channels

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Integrations Callbell
Callbell + CallRail
Callbell logo

About Callbell

Callbell is a centralized inbox which allows teams to collaborate and reply to customers using WhatsApp, Instagram, Facebook Messenger and Telegram.

Learn more
Integrations CallRail
CallRail + Callbell
CallRail logo

About CallRail

CallRail is a powerful call tracking and analytics platform designed to help businesses optimize their marketing efforts by providing detailed insights into phone call interactions. It enables users to track, record, and analyze calls to improve customer engagement and enhance marketing strategies.

Learn more

Frequently Asked Questions

How do I connect Callbell and CallRail?

Sign up for a free viaSocket account, then authorize both your Callbell and CallRail accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between Callbell and CallRail as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from Callbell to CallRail?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach CallRail. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where Callbell triggers actions in CallRail, and a separate workflow where CallRail triggers actions in Callbell. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between Callbell and CallRail. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire Callbell and CallRail integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.