Connect CallHub and SimpleKPI to Build Intelligent Automations

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CallHub

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SimpleKPI

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Agent Activated

New Agent Activated

Triggers when an agent activates his account to make calls for call center campaigns in your CallHub account.

New Note Added

New Note Added

Triggers when a new note is added by an agent for any call center campaign in your CallHub account.

New Text Message Received

New Text Message Received

Triggers when you receive a text message for any SMS campaign in your CallHub account.

Transfer Digit Pressed

Transfer Digit Pressed

Triggers when the transfer digit is pressed in a voice broadcast campaign

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Do thisActions

Action is the task that follows automatically within your CallHub integrations.

Create Contact

Create Contact

Add a new contact to CallHub.

Invite an agent

Invite an agent

Create a new agent account and send them an invitation email.

Update a contact

Update a contact

Update a contact in CallHub using their phone number or contact ID.

Add KPI entry

Add KPI entry

Add a KPI data entry with a date, actual and target values, and optional notes.

Update KPI entry

Update KPI entry

Update an existing KPI entry for a given date with new actual, target, or notes.

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Frequently Asked Questions

How do I start an integration between CallHub and SimpleKPI?

To start, connect both your CallHub and SimpleKPI accounts to viaSocket. Once connected, you can set up a workflow where an event in CallHub triggers actions in SimpleKPI (or vice versa).

Can we customize how data from CallHub is recorded in SimpleKPI?

Absolutely. You can customize how CallHub data is recorded in SimpleKPI. This includes choosing which data fields go into which fields of SimpleKPI, setting up custom formats, and filtering out unwanted information.

How often does the data sync between CallHub and SimpleKPI?

The data sync between CallHub and SimpleKPI typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from CallHub to SimpleKPI?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between CallHub and SimpleKPI?

Yes, you can set conditional logic to control the flow of data between CallHub and SimpleKPI. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

CallHub

About CallHub

CallHub is a comprehensive communication platform designed to streamline and enhance your outreach efforts. It offers a suite of tools for voice and SMS broadcasting, call center management, and peer-to-peer texting, making it ideal for businesses, political campaigns, and non-profits looking to engage with their audience effectively.

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SimpleKPI

About SimpleKPI

SimpleKPI is KPI Software for companies of all sizes who track Key Performance Indicators and metrics - complete with easy to use tools for visualizing data on dashboards, building engaging reports and analyzing performance.

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