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Trigger's when new event occurs.
Triggers when a ticket is closed
Triggers when a ticket is tagged
Triggers when a ticket's priority is change
Triggers when a new ticket is created.
Triggers when a ticket is opened.
Retrieves details of registered employees, including numbers and tags.
Returns the total calls, total connected calls, and total call duration, broken down hour-wise for each day.
Retrieves call counts with Never Attended, Never Received, Unique Clients, and Working Hour.
Retrieves call counts, unique clients, and working hours for a given date range.
Starts a new ticket for your customer
Changes the state of a ticket, e.g. from "opened" to "closed".
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