Automate Canny feedback with apps and AI
Turn user feedback into prioritized work—automatically create issues, alert account owners, surface trends, and close the loop with customers. No engineering required.
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Triggers and Actions in Canny Automations
viaSocket makes it simple to connect Canny and automate repetitive tasks.
When this happensTriggers
A trigger is an event that starts a workflow.
New Post Created
Runs when a new post is created in Canny.
New Comment Added
Runs when a new comment is added to a specific post.
New Vote
Runs when a new vote is created
Post Status Changed
Runs when a post's status changes.
Tag Added to Post
Runs when a tag is added to a post.
Do thisActions
Action is the task that follows automatically within your Canny integrations.
Create Comment
Creates a new comment on a post, optionally as a reply or with images.
Create a Post
Creates a new post
Change Post Status
Changes the status of a Canny post.
Create Or Update User
Creates a new user or updates an existing user and returns the user's ID.
Find Post
Finds an existing post
List All Boards
Returns a list of all boards associated with your company, in no particular order.
How to get started with Canny automations
Automate when something happens in Canny
Login -> Create new flow -> Select trigger -> Search Canny -> Choose the trigger from the list
Take action in Canny when something happens in an app or you want to add step in flow
Login -> Create new flow -> Select action -> Search Canny -> Choose the action from the list
Trigger
Action
Real-world use cases of Canny integrations
See how Canny integrates with popular apps to automate tasks and streamline your workflow.
- Integrate canny with Salesforce to sync records, ensuring that customer data is consistently updated across your CRM and canny databases.
- Integrate canny with MySQL to automatically sync records, facilitating seamless data exchange between canny and your SQL databases.
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Frequently Asked Questions
viaSocket connects Canny to the apps your team already uses — CRMs, issue trackers, support tools, and AI — to automate real outcomes: create issues from popular requests, notify customers when features ship, route account requests to sales, and produce trend reports.
No. viaSocket provides prebuilt workflow templates and a visual builder so non-technical operators can set triggers (like new posts or vote counts) and actions (create issues, send messages, update CRMs) with minimal setup.
Yes. viaSocket includes AI-enabled automations to classify, group, and summarize Canny posts. Use AI to auto-tag feedback by theme, generate short summaries for stakeholders, or surface the highest-impact requests automatically.
viaSocket connects using secure API keys or OAuth and only requests the permissions needed for the workflows you enable. Data is transmitted over encrypted channels and access is controlled through your account permissions.
About Canny
Canny is a user feedback tool that helps you collect, organize, and analyze feedback from your users to make informed product decisions.
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About viaSocket
viaSocket is an AI-powered, workflow automation platform that helps people and businesses connect apps and automate repetitive tasks. With thousands of integrations, anyone can build workflows to move data, cut manual work, and save time. Whether for simple tasks or large-scale processes, viaSocket makes automation easy and helps teams focus on what matters most.
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