Connect Chatbot AI and 8x8
Integrate Chatbot AI with 8x8 to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Send SMS in 8x8 when New Message Arrives in Chatbot AI
Send SMS Message via 8x8 when New Message Arrives in Chatbot AI
Send WhatsApp Template Message via 8x8 when New Message Arrives in Chatbot AI
Get Message Details from 8x8 when New Message Arrives in Chatbot AI
Look Up Phone Number in 8x8 when New Message Arrives in Chatbot AI
Popular Chatbot AI + 8x8 flows
Start from a real workflow other teams are already running.
Choose a trigger
Chatbot AI
When this happens...
New Message Arrives
Choose an action
8x8
Automatically do this!
Send SMS
Send SMS Message
Send WhatsApp Template Message
Get Message Details
Look Up Phone Number
Send Verification Code
Check Verification Code
Create or Update Contact
Get Account Balance
Send SMS in 8x8 when New Message Arrives in Chatbot AI
Use this flowSend SMS Message via 8x8 when New Message Arrives in Chatbot AI
Use this flowSend WhatsApp Template Message via 8x8 when New Message Arrives in Chatbot AI
Use this flowGet Message Details from 8x8 when New Message Arrives in Chatbot AI
Use this flowLook Up Phone Number in 8x8 when New Message Arrives in Chatbot AI
Use this flowSend Verification Code via 8x8 when New Message Arrives in Chatbot AI
Use this flowCheck Verification Code in 8x8 when New Message Arrives in Chatbot AI
Use this flowCreate or Update Contact in 8x8 when New Message Arrives in Chatbot AI
Use this flowGet Account Balance from 8x8 when New Message Arrives in Chatbot AI
Use this flowSend WhatsApp Template Message via Chatbot AI when New SMS Event in 8x8
Use this flowSupported Triggers & Actions
Everything you can automate between Chatbot AI and 8x8.
When this happensTriggers
A trigger is an event that starts a workflow.
New Message Arrives
Runs when new message arrives
New SMS Event
Trigger's when any sms event occur.
Do thisActions
Action is the task that follows automatically within your Chatbot AI integrations.
Send WhatsApp Template Message
Send WhatsApp template message
Add Or Update Contact
Add or update a user's profile
Delete Contact
Add or update a user's profile
Send SMS
Send an SMS to a phone number; optionally schedule it, set a sender and get delivery reports.
Send SMS Message
Send an SMS to a phone number with optional sender, schedule, expiry, encoding, and delivery callback.
Send WhatsApp Template Message
Send an approved WhatsApp template message and fill in its variables.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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From idea to automation.
AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About 8x8
8x8’s integrated communications platform as a service(CPaaS) providing SMS, Voice, Chat Apps and Video Interaction integrations
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Chatbot AI and 8x8 accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Chatbot AI and 8x8 as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach 8x8. No coding required.
Yes. You can set up a workflow where Chatbot AI triggers actions in 8x8, and a separate workflow where 8x8 triggers actions in Chatbot AI. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Chatbot AI and 8x8. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Chatbot AI and 8x8 integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
