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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Post
Triggers when a new post is created in ContentStudio.
New Customer
Triggers when a new customer is added.
Do thisActions
Action is the task that follows automatically within your ContentStudio integrations.
Create Social Post
Creates a new post in the selected workflow/workspace.
Delete a Post
Permanently deletes the specified post from the selected workspace.
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
Add New Customer
Add new customer in LiveAgent.
Add Customer to Group
Add a customer to an existing group.
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Frequently Asked Questions
To start, connect both your ContentStudio and LiveAgent accounts to viaSocket. Once connected, you can set up a workflow where an event in ContentStudio triggers actions in LiveAgent (or vice versa).
Absolutely. You can customize how ContentStudio data is recorded in LiveAgent. This includes choosing which data fields go into which fields of LiveAgent, setting up custom formats, and filtering out unwanted information.
The data sync between ContentStudio and LiveAgent typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between ContentStudio and LiveAgent. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About ContentStudio
Save time by discovering, managing, and publishing content to all your social media accounts from one place. ContentStudio helps you automate content workflows, schedule posts, and stay updated with trending topics in your industry — all seamlessly integrated through ViaSocket.
Learn MoreAbout LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
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