Connect Customers.ai and 2Chat to Build Intelligent Automations

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Customers.ai

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2Chat

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New WhatsApp Message Received

New WhatsApp Message Received

Triggers when a new message is received on 2Chat.

New WhatsApp Message Sent

New WhatsApp Message Sent

Triggers when a new message is sent on 2Chat.

New WhatsApp Message

New WhatsApp Message

Triggers when a new WhatsApp message is either sent or received.

WhatsApp Call Received

WhatsApp Call Received

Triggers when a new WhatsApp call is received.

New Message Reaction

New Message Reaction

Triggers when someone reacts to a message.

New Edited Message

New Edited Message

Triggers when a message is edited. It will also trigger for group messages being edited.

Do thisActions

Action is the task that follows automatically within your Customers.ai integrations.

Create Contact

Create Contact

Create a new contact in Customers.ai using phone or email, channel, optional name, and custom attributes.

Create a Contact

Create a Contact

Create a new contact information to your system.

Create Channel

Create Channel

The "Create Channel" action allows you to set up a new WhatsApp channel

Set WhatsApp About

Set WhatsApp About

Set the WhatsApp profile about of your 2Chat-connected Number.

Send a WhatsApp Text Message

Send a WhatsApp Text Message

Send a text message to a WhatsApp-enabled phone number

Send a WhatsApp Media Message

Send a WhatsApp Media Message

Send a multimedia message like an image, video, document, or audio to a WhatsApp-enabled phone number

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Frequently Asked Questions

How do I start an integration between Customers.ai and 2Chat?

To start, connect both your Customers.ai and 2Chat accounts to viaSocket. Once connected, you can set up a workflow where an event in Customers.ai triggers actions in 2Chat (or vice versa).

Can we customize how data from Customers.ai is recorded in 2Chat?

Absolutely. You can customize how Customers.ai data is recorded in 2Chat. This includes choosing which data fields go into which fields of 2Chat, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Customers.ai and 2Chat?

The data sync between Customers.ai and 2Chat typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Customers.ai to 2Chat?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Customers.ai and 2Chat?

Yes, you can set conditional logic to control the flow of data between Customers.ai and 2Chat. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.