Delighted automation for customer feedback workflows
Route new survey responses to Slack, Zendesk, and Sheets so teams follow up on feedback and report customer satisfaction.
Connect Delighted with 2200+ apps
Ready to use Delighted automations
Triggers and Actions in Delighted Automations
viaSocket makes it simple to connect Delighted and automate repetitive tasks.
When this happensTriggers
A trigger is an event that starts a workflow.
New Response
Triggers when a new response is received in this delighted project
New Unsubscribe
Triggers when a person unsubscribes from delighted account
Do thisActions
Action is the task that follows automatically within your Delighted integrations.
Get Response Metrics
Provides your account metrics for a specific project.
List people in Autopilot
Retrieve all Autopilot memberships for a distribution platform in your project, or list the Autopilot membership for one specific person within a platform.
Getting Autopilot configuration
Retrieve the current Autopilot configuration for for the designated distribution platform.
Find a person
find a person by email or phone number. Optionally creates a person if none is found.
Unsubscribe Person
Add a person to your unsubscribe list.
Send Email Survey
Send Email Platform Survey
Real-world use cases of Delighted integrations
See how Delighted integrates with popular apps to automate tasks and streamline your workflow.
Post new Delighted NPS detractor responses to Slack for immediate customer success follow-up.
Create Zendesk tickets from Delighted survey comments that mention billing issues or churn risk.
Add completed Delighted surveys to Google Sheets for monthly satisfaction reporting and trend review.
Update HubSpot records when Delighted promoter responses arrive after onboarding or renewal surveys.
Sync Delighted comment themes into your CRM after product feedback flags an at-risk account.
Log Delighted survey exports in a spreadsheet when leadership needs a quarterly customer view.
How to get started with Delighted automations
Automate when something happens in Delighted
Login -> Create new flow -> Select trigger -> Search Delighted -> Choose the trigger from the list
Take action in Delighted when something happens in an app or you want to add step in flow
Login -> Create new flow -> Select action -> Search Delighted -> Choose the action from the list
Trigger
Action
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Frequently Asked Questions
Common automations include creating support tickets from low scores, sending promoter details to sales or referral workflows, updating CRM records with scores and tags, and generating scheduled NPS reports. viaSocket connects Delighted to help desks, CRMs, messaging apps, and analytics without code.
No. viaSocket provides pre-built connectors and visual workflow builders so business teams can configure triggers and actions (for example: 'When Delighted score ≤ 6, create ticket in Zendesk') without writing code.
viaSocket can run AI-enabled steps to summarize comments, detect sentiment, and add category tags before pushing results to your CRM or reports. That turns raw survey text into short, actionable insights for teams.
Yes. viaSocket passes only the fields you choose from Delighted into workflows and integrates with your existing systems. Configure which data flows where and apply your retention and access rules. For sensitive use cases, follow your company’s compliance policies.
About Delighted
Delighted is a customer feedback platform that helps businesses gather and analyze customer satisfaction data through surveys and other feedback mechanisms.
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About viaSocket
viaSocket is an AI-powered, workflow automation platform that helps people and businesses connect apps and automate repetitive tasks. With thousands of integrations, anyone can build workflows to move data, cut manual work, and save time. Whether for simple tasks or large-scale processes, viaSocket makes automation easy and helps teams focus on what matters most.
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