Connect DeskTime and helpdeskadvanced to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for DeskTime
Choose an Action
Automatically do this!
- Request a new Action for helpdeskadvanced
Enable Integrations or automations with these events of DeskTime and helpdeskadvanced
Enable Integrations or automations with these events of DeskTime and helpdeskadvanced
Actions
Create Task
Create a new Task test
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- text is aiReplytoCommentSend a Private ReplyAdd Step
- Is guide commentReplytoComment GuideSend a Private Reply GuideAdd Step
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- Send for Approval acceptCreate Entry of expensesAdd Step
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- InstagramInstagram CaptionGenerate ImagePublish Photo with TaggingAdd Step
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- TwitterTwitter TweetPost a TweetAdd Step
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Frequently Asked Questions
To start, connect both your DeskTime and helpdeskadvanced accounts to viaSocket. Once connected, you can set up a workflow where an event in DeskTime triggers actions in helpdeskadvanced (or vice versa).
Absolutely. You can customize how DeskTime data is recorded in helpdeskadvanced. This includes choosing which data fields go into which fields of helpdeskadvanced, setting up custom formats, and filtering out unwanted information.
The data sync between DeskTime and helpdeskadvanced typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between DeskTime and helpdeskadvanced. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About DeskTime
DeskTime is a time tracking and productivity app designed for teams and freelancers to enhance efficiency by automatically tracking time spent on tasks, applications, and websites. It provides detailed productivity analysis by categorizing activities and tracking idle time.
Learn MoreAbout helpdeskadvanced
HelpdeskAdvanced is an ITIL v3 compliant web- and mobile-based solution governing services across all organisational areas where Service Management is a key factor in the successful achievement of your company’s objectives.
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