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When this happensTriggers
A trigger is an event that starts a workflow.
Start a workflow for each new conversation received by the selected AgentX agent.
Retrieves messages from the selected conversation posted in the last few minutes.
Returns agents created within the selected time window, newest first.
Retrieve the agent's messages from the selected conversation that were sent recently.
Action is the task that follows automatically within your Detrack integrations.
Creates a Job in the Detrack Dashboard.
List all jobs
Create multiple delivery or collection jobs in Detrack as a single batch.
Update one or more Detrack jobs (DO numbers). Modify job date, type, address, contact, phone, notification email, tracking number, and items — any fields left blank remain unchanged.
Create a new chat with the selected agent so you can send messages and get responses.
Start a conversation with the selected agent and send your initial message.

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To start, connect both your Detrack and AgentX accounts to viaSocket. Once connected, you can set up a workflow where an event in Detrack triggers actions in AgentX (or vice versa).
Absolutely. You can customize how Detrack data is recorded in AgentX. This includes choosing which data fields go into which fields of AgentX, setting up custom formats, and filtering out unwanted information.
The data sync between Detrack and AgentX typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Detrack and AgentX. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Detrack is a live delivery tracking system that offers a robust Proof of Delivery system to last-mile couriers and logistics.
Learn MoreAgentX is a versatile platform designed to streamline and enhance your workflow with powerful automation and integration capabilities.
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