Connect Document360 and Groove
Integrate Document360 with Groove to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Article in Document360 when Ticket Closed in Groove
Update a Document in Document360 when Ticket Closed in Groove
Create Article in Document360 when Ticket Tagged in Groove
Update a Document in Document360 when Ticket Tagged in Groove
Create Article in Document360 when Ticket Priority Changed in Groove
Popular Document360 + Groove flows
Start from a real workflow other teams are already running.
Choose a trigger
Document360
When this happens...
- Request a new Trigger for Document360
Choose an action
Groove
Automatically do this!
Create New
Change Ticket State
Reopen Ticket
Close Ticket
Change Assigned Agent
Create Article in Document360 when Ticket Closed in Groove
Use this flowUpdate a Document in Document360 when Ticket Closed in Groove
Use this flowCreate Article in Document360 when Ticket Tagged in Groove
Use this flowUpdate a Document in Document360 when Ticket Tagged in Groove
Use this flowCreate Article in Document360 when Ticket Priority Changed in Groove
Use this flowUpdate a Document in Document360 when Ticket Priority Changed in Groove
Use this flowCreate Article in Document360 when Ticket Started
Use this flowUpdate a Document in Document360 when Ticket Started
Use this flowCreate Article in Document360 when Ticket Opened in Groove
Use this flowUpdate a Document in Document360 when Ticket Opened in Groove
Use this flowSupported Triggers & Actions
Everything you can automate between Document360 and Groove.
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your Document360 integrations.
Create Article
Create a new article
Update a Document
Updates the details of the document by it's id.
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
Close Ticket
Changes the state of a ticket to "closed
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Document360
Document360 is a knowledge base software that helps to create, collaborate, and publish a self-service knowledge base for your products or services with ease.
Learn moreSimilar apps
About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Document360 and Groove accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Document360 and Groove as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Groove. No coding required.
Yes. You can set up a workflow where Document360 triggers actions in Groove, and a separate workflow where Groove triggers actions in Document360. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Document360 and Groove. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Document360 and Groove integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
