Connect Doubletick and Groove
Integrate Doubletick with Groove to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Send WhatsApp Message in Doubletick when Ticket Closed in Groove
Send WhatsApp Media Message in Doubletick when Ticket Closed in Groove
Send WhatsApp Template Message in Doubletick when Ticket Closed in Groove
Delete a group in Doubletick when Ticket Closed in Groove
Get Customer Details in Doubletick when Ticket Closed in Groove
Popular Doubletick + Groove flows
Start from a real workflow other teams are already running.
Choose a trigger
Doubletick
When this happens...
- Request a new Trigger for Doubletick
Choose an action
Groove
Automatically do this!
Create New
Change Ticket State
Reopen Ticket
Close Ticket
Change Assigned Agent
Send WhatsApp Message in Doubletick when Ticket Closed in Groove
Use this flowSend WhatsApp Media Message in Doubletick when Ticket Closed in Groove
Use this flowSend WhatsApp Template Message in Doubletick when Ticket Closed in Groove
Use this flowDelete a group in Doubletick when Ticket Closed in Groove
Use this flowGet Customer Details in Doubletick when Ticket Closed in Groove
Use this flowSend WhatsApp Message in Doubletick when Ticket Tagged in Groove
Use this flowSend WhatsApp Media Message in Doubletick when Ticket Tagged in Groove
Use this flowSend WhatsApp Template Message in Doubletick when Ticket Tagged in Groove
Use this flowDelete a group in Doubletick when Ticket Tagged in Groove
Use this flowGet Customer Details in Doubletick when Ticket Tagged in Groove
Use this flowSupported Triggers & Actions
Everything you can automate between Doubletick and Groove.
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your Doubletick integrations.
Send WhatsApp Message
Send a WhatsApp Message to a Contact
Send WhatsApp Media Message
Send WhatsApp Media Message
Send WhatsApp Template Message
Send a pre-approved whatsapp message template to a contact
Create a new group
Create a new group by group name
Add a member to a group
Add a new member to a group
Delete a group
Delete an existing group by group ID
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Doubletick
Doubletick is an email tracking tool that allows users to see when their emails have been read. It integrates seamlessly with popular email clients to enhance communication tracking.
Learn more
About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Doubletick and Groove accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Doubletick and Groove as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Groove. No coding required.
Yes. You can set up a workflow where Doubletick triggers actions in Groove, and a separate workflow where Groove triggers actions in Doubletick. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Doubletick and Groove. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Doubletick and Groove integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
