Connect Drift and Intercom
Integrate Drift with Intercom to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Update Known Contact in Drift when Lead Adds Email Address in Intercom
Create or Update Contact From External in Drift when Lead Adds Email Address in Intercom
Find User by End User Id in Drift when Lead Adds Email Address in Intercom
Find User by Anonymous Id in Drift when Lead Adds Email Address in Intercom
Update Known Contact in Drift when Conversation Is Closed in Intercom
Popular Drift + Intercom flows
Start from a real workflow other teams are already running.
Choose a trigger
Drift
When this happens...
- Request a new Trigger for Drift
Choose an action
Intercom
Automatically do this!
List All Tags
Add Tag to Contact
Get contacts
Find Companies
Create User
Find Lead
Add or Remove Tag on Company
Create Conversation
Find Conversations
Find Contact By Email
Add Note
Search Tickets
Find User
Update Known Contact in Drift when Lead Adds Email Address in Intercom
Use this flowCreate or Update Contact From External in Drift when Lead Adds Email Address in Intercom
Use this flowFind User by End User Id in Drift when Lead Adds Email Address in Intercom
Use this flowFind User by Anonymous Id in Drift when Lead Adds Email Address in Intercom
Use this flowUpdate Known Contact in Drift when Conversation Is Closed in Intercom
Use this flowCreate or Update Contact From External in Drift when Conversation Is Closed in Intercom
Use this flowFind User by End User Id in Drift when Conversation Is Closed in Intercom
Use this flowFind User by Anonymous Id in Drift when Conversation Is Closed in Intercom
Use this flowUpdate Known Contact in Drift when New Company Created in Intercom
Use this flowCreate or Update Contact From External in Drift when New Company Created in Intercom
Use this flowSupported Triggers & Actions
Everything you can automate between Drift and Intercom.
When this happensTriggers
A trigger is an event that starts a workflow.
Lead Adds Email Address
Runs when Lead Adds Email Address
Conversation Is Closed
Runs when conversation is closed
New Company Created
Runs when new company is created
Admin Initiates Message to User
Runs when Admin Initiates Message to User
New Ticket Created
Runs when new ticket is created
Contact Unsubscribes From Emails
Runs when Contact Unsubscribes From Emails
Do thisActions
Action is the task that follows automatically within your Drift integrations.
Update Known Contact
Updates an existing contact.
Create or Update Contact From External
Creates or updates a contact.
Find User by End User Id
Lookup User information by their end user id.
Find User by Anonymous Id
Lookup data for an existing user by their anonymous id.
List All Tags
List All Tags
Add Tag to Contact
Add a tag to contact
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Drift
Drift is a conversational marketing and sales platform that helps businesses connect with their customers in real-time through chat, email, video, and more. It enables companies to engage with website visitors, qualify leads, and accelerate the sales cycle.
Learn moreSimilar apps
About Intercom
Intercom is a customer messaging platform that helps businesses connect with their customers through live chat, bots, and personalized messaging. It enables companies to improve customer support, drive engagement, and increase sales by providing a seamless communication experience.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Drift and Intercom accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Drift and Intercom as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Intercom. No coding required.
Yes. You can set up a workflow where Drift triggers actions in Intercom, and a separate workflow where Intercom triggers actions in Drift. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Drift and Intercom. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Drift and Intercom integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
