Connect Drift and Twist
Integrate Drift with Twist to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Update Known Contact in Drift when New Thread in Twist
Create or Update Contact From External in Drift when New Thread in Twist
Find User by End User Id in Drift when New Thread in Twist
Find User by Anonymous Id in Drift when New Thread in Twist
Update Known Contact in Drift when New Comment Posted in Thread in Twist
Popular Drift + Twist flows
Start from a real workflow other teams are already running.
Choose a trigger
Drift
When this happens...
- Request a new Trigger for Drift
Choose an action
Twist
Automatically do this!
Add thread
Post Comment
Post Message
List All Threads
Update Known Contact in Drift when New Thread in Twist
Use this flowCreate or Update Contact From External in Drift when New Thread in Twist
Use this flowFind User by End User Id in Drift when New Thread in Twist
Use this flowFind User by Anonymous Id in Drift when New Thread in Twist
Use this flowUpdate Known Contact in Drift when New Comment Posted in Thread in Twist
Use this flowCreate or Update Contact From External in Drift when New Comment Posted in Thread in Twist
Use this flowFind User by End User Id in Drift when New Comment Posted in Thread in Twist
Use this flowFind User by Anonymous Id in Drift when New Comment Posted in Thread in Twist
Use this flowUpdate Known Contact in Drift when New Message Posted in Conversation in Twist
Use this flowCreate or Update Contact From External in Drift when New Message Posted in Conversation in Twist
Use this flowSupported Triggers & Actions
Everything you can automate between Drift and Twist.
When this happensTriggers
A trigger is an event that starts a workflow.
New Thread
Triggers when a new thread is created in a channel.
New Comment Posted in Thread
Triggers when a new comment is added in a thread.
New Message Posted in Conversation
Triggers when a new message is added anywhere inside a conversation.
Workspace Deleted
Triggers when a workspace is deleted.
Workspace Updated
Triggers when a workspace is updated.
New Workspace
Triggers when a workspace is added.
Do thisActions
Action is the task that follows automatically within your Drift integrations.
Update Known Contact
Updates an existing contact.
Create or Update Contact From External
Creates or updates a contact.
Find User by End User Id
Lookup User information by their end user id.
Find User by Anonymous Id
Lookup data for an existing user by their anonymous id.
Add thread
Adds a new thread to a channel.
Post Comment
Post a comment to a thread you choose.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Drift
Drift is a conversational marketing and sales platform that helps businesses connect with their customers in real-time through chat, email, video, and more. It enables companies to engage with website visitors, qualify leads, and accelerate the sales cycle.
Learn moreSimilar apps
About Twist
Twist is a team communication tool designed to facilitate organized and efficient collaboration. It helps teams stay on the same page with threaded conversations, ensuring that important information is easy to find and follow.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Drift and Twist accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Drift and Twist as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Twist. No coding required.
Yes. You can set up a workflow where Drift triggers actions in Twist, and a separate workflow where Twist triggers actions in Drift. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Drift and Twist. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Drift and Twist integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
