Connect Drift and Zoho Desk
Integrate Drift with Zoho Desk to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Update Known Contact in Drift when Contact Updated in Zoho-desk
Create or Update Contact From External in Drift when Contact Updated in Zoho-desk
Find User by End User Id in Drift when Contact Updated in Zoho-desk
Find User by Anonymous Id in Drift when Contact Updated in Zoho-desk
Update Known Contact in Drift when New Task in Zoho-desk
Popular Drift + Zoho Desk flows
Start from a real workflow other teams are already running.
Choose a trigger
Drift
When this happens...
- Request a new Trigger for Drift
Choose an action
Zoho Desk
Automatically do this!
Update Contact
Find a Contact
Search Ticket
Add Attachment
Add a Comment
Create a Account
Create Contact
Send E-Mail Reply
Update Ticket
Create Ticket
Get Ticket Details
List Tickets
Get Thread Detail by Ticket Id
Update Known Contact in Drift when Contact Updated in Zoho-desk
Use this flowCreate or Update Contact From External in Drift when Contact Updated in Zoho-desk
Use this flowFind User by End User Id in Drift when Contact Updated in Zoho-desk
Use this flowFind User by Anonymous Id in Drift when Contact Updated in Zoho-desk
Use this flowUpdate Known Contact in Drift when New Task in Zoho-desk
Use this flowCreate or Update Contact From External in Drift when New Task in Zoho-desk
Use this flowFind User by End User Id in Drift when New Task in Zoho-desk
Use this flowFind User by Anonymous Id in Drift when New Task in Zoho-desk
Use this flowUpdate Known Contact in Drift when Task Updated in Zoho-desk
Use this flowCreate or Update Contact From External in Drift when Task Updated in Zoho-desk
Use this flowSupported Triggers & Actions
Everything you can automate between Drift and Zoho Desk.
When this happensTriggers
A trigger is an event that starts a workflow.
Contact Updated
Triggers when a contact's details are updated.
New Task
Triggers when a new task is created in Zoho Desk.
Task Updated
Triggers when an existing task is updated.
New Account
Trigger when new account is created
New Agent
Trigger when new agent is created
New Attachment
Trigger when new attachment is added to a ticket in selected organization
Do thisActions
Action is the task that follows automatically within your Drift integrations.
Update Known Contact
Updates an existing contact.
Create or Update Contact From External
Creates or updates a contact.
Find User by End User Id
Lookup User information by their end user id.
Find User by Anonymous Id
Lookup data for an existing user by their anonymous id.
Update Contact
Updates information for an existing contact.
Find a Contact
Find a contact by its email.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Drift
Drift is a conversational marketing and sales platform that helps businesses connect with their customers in real-time through chat, email, video, and more. It enables companies to engage with website visitors, qualify leads, and accelerate the sales cycle.
Learn moreSimilar apps
About Zoho Desk
Zoho Desk is a cloud-based customer service software that helps businesses deliver top-notch customer support to their clients. It features tools for managing tickets, automating workflows, and analyzing performance metrics.
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Drift and Zoho Desk accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Drift and Zoho Desk as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zoho Desk. No coding required.
Yes. You can set up a workflow where Drift triggers actions in Zoho Desk, and a separate workflow where Zoho Desk triggers actions in Drift. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Drift and Zoho Desk. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Drift and Zoho Desk integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
