Connect Dropbox and Zendesk Support to Build Intelligent Automations
Choose a Trigger
When this happens...
New File in Folder
New or Updated File
Choose an Action
Automatically do this!
Find Tickets
Add Comment to Ticket
Add Tags to Ticket
Create a User
Remove Tag From Ticket
Update Ticket
Create Ticket
Ready to use Dropbox and Zendesk Support automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New File in Folder
Triggers when a new file is added to a folder. Make sure the number of files/folders in the watched folder does not exceed 6000.
New or Updated File
Triggers when a new file is added or updated in a folder. Make sure the number of files/folders in the watched folder does not exceed 6000.
New User Created
Runs when a new user is created in Zendesk Support.
New Group Created
Runs when a new group is created in Zendesk Support.
Ticket Updated
Runs when an existing ticket is updated.
New View Created
Runs when a new view is created in Zendesk Support.
Do thisActions
Action is the task that follows automatically within your Dropbox integrations.
Delete File or Folder
Deletes a file or folder from Dropbox by its location; removing a folder deletes everything inside it.
Create Shared Link
Creates a shareable link for a file so you can send it to others.
Create Folder
Creates a new folder in Dropbox at the location you choose.
List Folder Contents
Lists the files and subfolders in a specified Dropbox folder.
Advance search
Search Dropbox for files and folders by file type, category, filename, or keywords.
Upload File to Dropbox
Save a file from a public web link to a chosen Dropbox folder and choose how to handle existing files (add, replace, or update).
Know More About Dropbox and Zendesk Support Integrations
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Step by step guides to integrate Dropbox and Zendesk Support
Frequently Asked Questions
To start, connect both your Dropbox and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in Dropbox triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how Dropbox data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between Dropbox and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Dropbox and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Dropbox
Dropbox is a file hosting service that offers cloud storage, file synchronization, personal cloud, and client software. It enables users to create a special folder on their computers, which Dropbox then synchronizes so that it appears to be the same folder regardless of the device used to view it. Files placed in this folder are also accessible through the Dropbox website and mobile apps.
Learn MoreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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