Connect EKM and InvGate Service Desk to Build Intelligent Automations
Enable Integrations or automations with these events of EKM and InvGate Service Desk
Enable Integrations or automations with these events of EKM and InvGate Service Desk
Triggers
New Customer
Trigger activates whenever a new customer is added.
New Order
Trigger when new order is created in your account.
New Product
Trigger when new product is created in your account.
Update Order with Status
Trigger when order is updated and matched to given order status.
New Order Status
Trigger when new order status is created in your account.
New Order With Status
Trigger when new order is added that match to the given order status.
Actions
Create Customer
Add a new customer to the EKM account.
Create Product
Add a new Product to the EKM account.
Update Product
Update the details of an existing product.
Update Product Variant
Modify the details of an existing product variant.
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Frequently Asked Questions
To start, connect both your EKM and InvGate Service Desk accounts to viaSocket. Once connected, you can set up a workflow where an event in EKM triggers actions in InvGate Service Desk (or vice versa).
Absolutely. You can customize how EKM data is recorded in InvGate Service Desk. This includes choosing which data fields go into which fields of InvGate Service Desk, setting up custom formats, and filtering out unwanted information.
The data sync between EKM and InvGate Service Desk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between EKM and InvGate Service Desk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About InvGate Service Desk
InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.
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