To start, connect both your engage and serene accounts to viaSocket. Once connected, you can set up a workflow where an event in engage triggers actions in serene (or vice versa).

Absolutely. You can customize how engage data is recorded in serene. This includes choosing which data fields go into which fields of serene, setting up custom formats, and filtering out unwanted information.

The data sync between engage and serene typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.