Connect Facebook Groups and Help Scout to Build Intelligent Automations
Ready to use Facebook Groups and Help Scout automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Group Comment
Enables automatic notifications whenever a new comment is posted on any specific group.
Conversation Assigned
Triggers when a conversation is assigned to agent.
Tags Updated
Triggers when conversation tags are updated.
Update Customer
triggers when a customer is updated
Note Created
Triggers when a note is created
Tag Created
Triggers when tag is created
Do thisActions
Action is the task that follows automatically within your Facebook Groups integrations.
Send A Private Reply
Send a private reply to a post or comment.
Delete Customer
This action deletes the customer .
Create Email
This actions creates a new email
Delete Email
Deletes the email of a customer.
Create Phone
This action creates the contact.
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Frequently Asked Questions
To start, connect both your Facebook Groups and Help Scout accounts to viaSocket. Once connected, you can set up a workflow where an event in Facebook Groups triggers actions in Help Scout (or vice versa).
Absolutely. You can customize how Facebook Groups data is recorded in Help Scout. This includes choosing which data fields go into which fields of Help Scout, setting up custom formats, and filtering out unwanted information.
The data sync between Facebook Groups and Help Scout typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Facebook Groups and Help Scout. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Facebook Groups
Groups provide a space to communicate about shared interests with certain people. You can create a group for anything — your family reunion, your after-work sports team, your book club — and customize the group's privacy settings depending on who you want to be able to join and see the group.
Learn MoreAbout Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
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