Connect Featurebase and LiveAgent to Build Intelligent Automations
Ready to use Featurebase and LiveAgent automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Post
Triggers when a new post is created on your feedback board.
New Customer
Triggers when a new customer is added.
Do thisActions
Action is the task that follows automatically within your Featurebase integrations.
Create Post
Create a post in feature base
Update feedback status
Set the status of a feedback post
Add voter to post
Add a voter to a post
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
Add New Customer
Add new customer in LiveAgent.
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Frequently Asked Questions
To start, connect both your Featurebase and LiveAgent accounts to viaSocket. Once connected, you can set up a workflow where an event in Featurebase triggers actions in LiveAgent (or vice versa).
Absolutely. You can customize how Featurebase data is recorded in LiveAgent. This includes choosing which data fields go into which fields of LiveAgent, setting up custom formats, and filtering out unwanted information.
The data sync between Featurebase and LiveAgent typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Featurebase and LiveAgent. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Featurebase
Featurebase is a feedback management tool that helps you prioritize user feedback and make correct product decisions.
Learn MoreAbout LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
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