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Connect LiveAgent and Sangam CRM

Integrate LiveAgent with Sangam CRM to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.

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Supported Triggers & Actions

Everything you can automate between LiveAgent and Sangam CRM.

When this happensTriggers

A trigger is an event that starts a workflow.

New Customer

New Customer

Triggers when a new customer is added.

New Lead Created

New Lead Created

Runs when a new lead is created.

New Contact Created

New Contact Created

Trigger when new contact is created

Opportunity Created

Opportunity Created

Runs when opportunity created

New Ticket Created

New Ticket Created

Runs when new ticket is created

New Account Created

New Account Created

Runs when new account is created

Do thisActions

Action is the task that follows automatically within your LiveAgent integrations.

List Customers

List Customers

Get details of all customers.

List Conversations

List Conversations

Get details of all conversations.

Add New Customer

Add New Customer

Add new customer in LiveAgent.

Add Customer to Group

Add Customer to Group

Add a customer to an existing group.

Remove Customer From Group

Remove Customer From Group

Removes customer form a particular group.

List Companies

List Companies

Retrieve list of companies

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Just describe the task in plain English. Viasocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.

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Watch & learn

Learn by building automations

Step-by-step video tutorials to help you connect apps, automate workflows, and save time.

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Video 1

Learn how to automate LiveAgent and Sangam CRM workflows.

Video 2

Learn how to automate LiveAgent and Sangam CRM workflows.

Video 3

Learn how to automate LiveAgent and Sangam CRM workflows.

Video 4

Learn how to automate LiveAgent and Sangam CRM workflows.

Video 5

Learn how to automate LiveAgent and Sangam CRM workflows.

Video 6

Learn how to automate LiveAgent and Sangam CRM workflows.

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Integrations LiveAgent
LiveAgent + Sangam CRM
LiveAgent logo

About LiveAgent

LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.

Learn more
Integrations Sangam CRM
Sangam CRM + LiveAgent
Sangam CRM logo

About Sangam CRM

Sangam CRM is a business CRM platform for managing sales, marketing, helpdesk support, internal tasks, and automated business workflows, with web, mobile, API, and integration capabilities.

Learn more

Frequently Asked Questions

How do I connect LiveAgent and Sangam CRM?

Sign up for a free viaSocket account, then authorize both your LiveAgent and Sangam CRM accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between LiveAgent and Sangam CRM as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from LiveAgent to Sangam CRM?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Sangam CRM. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where LiveAgent triggers actions in Sangam CRM, and a separate workflow where Sangam CRM triggers actions in LiveAgent. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between LiveAgent and Sangam CRM. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire LiveAgent and Sangam CRM integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.