Integrations Framework360 LiveAgent
Framework360 + LiveAgent

Connect Framework360 and LiveAgent to Build Intelligent Automations

Choose a Trigger

Framework360

When this happens...

Choose an Action

LiveAgent

Automatically do this!

Enable Integrations or automations with these events of Framework360 and LiveAgent

Enable Integrations or automations with these events of Framework360 and LiveAgent

Triggers

New Customer

New Customer

Triggers when a new customer is added.

Request a new Trigger for Framework360

Actions

List Customers

List Customers

Get details of all customers.

List Conversations

List Conversations

Get details of all conversations.

Add New Customer

Add New Customer

Add new customer in LiveAgent.

Add Customer to Group

Add Customer to Group

Add a customer to an existing group.

Remove Customer From Group

Remove Customer From Group

Removes customer form a particular group.

List Companies

List Companies

Retrieve list of companies

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Frequently Asked Questions

How do I start an integration between Framework360 and LiveAgent?

To start, connect both your Framework360 and LiveAgent accounts to viaSocket. Once connected, you can set up a workflow where an event in Framework360 triggers actions in LiveAgent (or vice versa).

Can we customize how data from Framework360 is recorded in LiveAgent?

Absolutely. You can customize how Framework360 data is recorded in LiveAgent. This includes choosing which data fields go into which fields of LiveAgent, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Framework360 and LiveAgent?

The data sync between Framework360 and LiveAgent typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Framework360 to LiveAgent?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Framework360 and LiveAgent?

Yes, you can set conditional logic to control the flow of data between Framework360 and LiveAgent. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.