To start, connect both your freescout and swarmtix accounts to viaSocket. Once connected, you can set up a workflow where an event in freescout triggers actions in swarmtix (or vice versa).

Absolutely. You can customize how freescout data is recorded in swarmtix. This includes choosing which data fields go into which fields of swarmtix, setting up custom formats, and filtering out unwanted information.

The data sync between freescout and swarmtix typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.