Connect Freshchat Classic and BigCommerce to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshchat Classic
Choose an Action
Automatically do this!
Create Product
Search or Create a Product
Create Customer
Create Customer Address
Create Blog Post
Search or Create a Customer Address
Search or Create a Customer
Update a Customer
Delete a Customer
Delete a Product
List Order Products
Ready to use Freshchat Classic and BigCommerce automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Customer Created
Triggers when an new customer is created.
Customer Updated
Triggers when a customer is updated.
Customer Address Created
Triggers when a new customer is created.
Shipment Created
Triggers when a new shipment is created.
Cart Created
Triggers when a new cart is created.
Customer Address Updated
Triggers when a customer address is updated.
Do thisActions
Action is the task that follows automatically within your Freshchat Classic integrations.
Create a User
Add a new user to Freshchat.
Search Users
Find users by email, name, phone number, or reference ID and return matching user records. Supports pagination and sorting.
Create a conversation
Creates a new conversation.
Search User
Search a user.
Create Product
Adds a new product to your BigCommerce store.
Search or Create a Product
Search for a product in the catalog Optionally, create a product if none are found.
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Frequently Asked Questions
To start, connect both your Freshchat Classic and BigCommerce accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshchat Classic triggers actions in BigCommerce (or vice versa).
Absolutely. You can customize how Freshchat Classic data is recorded in BigCommerce. This includes choosing which data fields go into which fields of BigCommerce, setting up custom formats, and filtering out unwanted information.
The data sync between Freshchat Classic and BigCommerce typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshchat Classic and BigCommerce. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshchat Classic
Freshchat is a modern messaging software designed to help businesses engage with their customers through various communication channels. It offers features like live chat, chatbots, and in-app messaging to enhance customer support and improve customer experience.
Learn MoreAbout BigCommerce
BigCommerce is a leading eCommerce platform that provides businesses with the tools to create and manage their online stores. It offers a comprehensive suite of features including customizable templates, secure payment gateways, and robust analytics to help businesses grow their online presence and sales.
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