
When this happens...

Automatically do this!
Create a Summary
When this happensTriggers
A trigger is an event that starts a workflow.
Triggered when you creates a summary and hit save, this will gets triggered.
Action is the task that follows automatically within your Freshchat Classic integrations.
Add a new user to Freshchat.
Find and get details of all users who meet your search criteria.
Start a new chat thread.
Search a user.
Creates a summary of a given url.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Freshchat Classic and inksprout accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshchat Classic triggers actions in inksprout (or vice versa).
Absolutely. You can customize how Freshchat Classic data is recorded in inksprout. This includes choosing which data fields go into which fields of inksprout, setting up custom formats, and filtering out unwanted information.
The data sync between Freshchat Classic and inksprout typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshchat Classic and inksprout. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Freshchat is a modern messaging software designed to help businesses engage with their customers through various communication channels. It offers features like live chat, chatbots, and in-app messaging to enhance customer support and improve customer experience.
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